Juan G. Rosario

(787)673-4910

  rosario.juan.g93@gmail.com

Skills

Trained in United States Armed Forces, ARMY National Guard. I’m attentive, devoted and passionate

about what I do. I learn fast and adapt to environments quickly, am able to handle stressful situations

and heavy demands for busy work flow. Fully bilingual, and well knowledgeable in baking information.

Learned banking laws and regulations. Immersive knowledge on technology, took courses on

computer hardware repair. I’m friendly and have a likeable personality that most customers I attend

genuinely adore.

Experience

November 2015 - PRESENT

Atento BBVA Compass Bank - Online Technical Support

● Provide customers over the phone technical support.

● Troubleshoot web page or mobile app problems.

● Assist with customer banking information.

● Handled customer concerns on their accounts, and educated them on account features.

● Make sales offers for new accounts and promotional offers.

● Provide the most professional customer care

● Performed Client Care Fraud Cases for customers whose accounts are compromised.

● Performed escalation cases for customer issues and internal issues.

● Knowledge on Microsoft Word, and Excel.

September 2012 - PRESENT

ARMY National Guard, - 91B Light Wheeled Mechanic

● Replace and/or repair diesel vehicles.

● Perform preventive maintenance on vehicles .

January 2013 - November 2013

LowKey Consulting, - Salesmen, Customer Service

● Door to door salesman for Kirby vacuum machine.

● Assisted customers with issues or questions about the product.

Education

May 2011

Jose Gautier Benitez, Caguas - High School Diploma

2

Referral

Atento Referral available upon contacting them. It may be to the attention to:

Jonela Vargas, Call Center Site Manager

  jonella.vargas@bbvacompass.com

or

Pete Espada, Online Banking Support Supervisor.

  pespada@atento.com.pr